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Duck Tours Ltd Terms and Conditions

The Tour

The tour will follow the route advertised on www.windsorducktours.co.uk . It will depart from Opposite Theatre Royal Windsor, Thames St, SL4 1PS, unless specified. Customers are required to be present at the departure point no later than 15 minutes before the departure time indicated on your booking. Seating will be on a first come, first serve basis. Large or bulky items, such as backpacks and buggies are not to be brought onto the vehicle.

Tickets

Tickets are non-refundable and non-transferable. Missing your departure does not entitle you to a refund or to rebook free of charge. If you cannot make a tour through circumstances outside of your control, we may (but not guarantee to) be able to offer an alternative time or date, but only if prior notice of a minimum of 48 hours is given, and subject to availability.

Alterations to the Route

The company reserves the right to amend the route of the tour as advertised at its discretion. The main reasons the tour might need to be re-routed is in the event of road conditions or other intervening events which affect the operation of the advertised tour. The company will endeavour to ensure that any alternate route does not detract from customers' experience.

Smoking

Smoking is not permitted on the vehicle (this includes e-cigarettes).

Food & Drink

For the comfort of our passengers, we do not allow food or drink to be consumed on board. Skipper or second crew member shall have the power to refuse carriage where any passenger(s) appear to be under the influence or alcohol or drugs. In this case, refunds will be at the discretion of the Manager.

Booking

Bookings are available either from the Website, Windsor Tourist office or other third party resellers. Liability for tickets purchased from third party ticket sellers rests solely with the third party agent. Any issues relating to these sales must be made to the third party agent from whom the tickets were purchased.

Refunds

Refunds or credits will only be given for the following reasons:

• Inclement weather e.g. Snow/Floods/Gale Force Winds which prevents the tour proceeding within an hour of the booked departure time.

• The tour is only partially completed (for example, by reason of inclement weather, necessary re-routing, unable to enter the water etc). In such circumstances, only 50% of the ticket price will be refunded.

• In the event that the vehicle has too low a capacity to operate.

• The water section is deemed to be unsafe due to high water flows or a slipway is blocked 50% of the ticket price will be refunded or you can be booked for another day free of charge.

We have also performed a risk assessment for the operation, which is continually reviewed

Passenger Fitness

All passengers must be able to board the vehicle unaided, requiring climbing the steps in their own time to the seating area. Infants under the age of one can be carried. This is to ensure all persons onboard can disembark in an emergency situation. We regret due to the nature of the vehicle we cannot take wheel chairs.

Children

It is a requirement that an adult must accompany any child under 16 at the following ration of Adults to Children.

Children aged between 2 - 7: Max 5 children to one Adult
Children aged between 8 - 12: Max 9 children to one Adult
Children aged between 12 - 17: Max 12 children to one Adult
If you have a mixture of children the lower age ratio applies.

Accident or Loss

Finally, please note that the company does not accept any liability for loss or damage or delay or inconvenience howsoever the same are caused, save for death or personal injury unless they are a result of the negligence of employees of the company.